Help Desk Support
Congruity offers live 24/7 365 help desk support with some of the best technical engineers in the industry. Our Technical Specialists are trained and certified for each of our partner’s systems. From the time a case is opened until the service event is closed, it is owned and managed by one of our Level 2 or 3 Technical Support Specialists. Our flexible onsite program offers customers a reliable, cost-effective solution that is proven to dramatically decrease downtime while creating significant efficiencies across operations. Complete troubleshooting and diagnostics via phone reduces unnecessary onsite visits. Every customer has detailed Partner Servicing Guidelines detailing a protocol for communication escalations and how we represent you as part of your team.